All orders are processed and shipped within 1-2 business days from California USA.
A shipping confirmation email with the tracking number will be emailed to you once the order has been shipped. The tracking number will be active after 24 hours.
If we are experiencing a high volume of orders, shipments may be delayed for a few days. Please note that we do not ship on weekends and holidays.
If there’s something wrong with your order or shipping address, we will contact you via email. If your order does not get shipped out in 5 business days please check your email or contact us at email@example.com
International orders can take anywhere from 2 to 5 weeks for delivery, depending on how fast your country clears import customs.
While we will do all we can to ensure your order is delivered on time, JOHENS cannot be held responsible for conditions beyond our control such as severe weather conditions, customs/border issues (for international orders), or other service interruptions.
Customs, Duties and Taxes
Please check your country's National duty fees and tariffs.
This is not a part of us.
JOHENS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
*DHL Express Shipping
Liquid and flammable goods cannot be shipped via DHL Express. Any order with the DHL Express Shipping option that contains products which cannot be shipped will be partially or fully refunded. DHL cannot deliver to PO Box address, your order will be cancelled if the address is a PO Box.
For domestic orders, if your package does not arrive within 7 calendar days, please email us with your order number. We will not be responsible for your lost package if you do not contact us within 5 weeks from the original shipping date.
For international orders, if your package does not arrive within 40 calendar days, please email us with your order number. We will not be responsible for your lost package if you do not contact us within 10 weeks from the original shipping date.
If your order arrives: damaged, containing wrong item(s), or are missing item(s); please contact us at firstname.lastname@example.org within 7 calendar days from the delivery date. In order for us to help, please save all packaging material and damaged goods. Email us with a brief description and picture of your issue.
All sales are final due to the nature of the products.
If you’d like to cancel an existing order, please email us within 12 hours after placing it. If the order has already been shipped, we cannot cancel your order.